Skip to main content
The Duplicate feature creates an exact copy of an existing assignment, including its SOP, connection setup, and case queue links. Use it when you want to build a new assignment that is similar to one you have already configured, without starting from scratch.

​
Key Capabilities

  • Copies the full assignment configuration: SOP, Connections, and case queue links.
  • Creates the duplicate immediately and opens it for editing.
  • The original assignment is left unchanged.

​
How to Duplicate an Assignment

  1. On the Assignments page, find the assignment you want to copy.
  2. Open the three-dot menu on the assignment card or row.
  3. Click Duplicate.
  4. Duvo creates a copy and takes you directly to the new assignment, ready to rename and edit.

​
When to Use It

  • You need multiple assignments that share the same workflow but differ in a few details — for example, the same report sent to different departments.
  • You want to experiment with changes to an assignment without modifying the live version.
  • You are setting up a new assignment based on a proven workflow and want to skip the initial build step.